For US orders I use USPS Priority Mail and for international orders I use USPS standard post service.
US orders usually arrive within 2-3 weeks. Overseas order can take 3-4 weeks. Keep in mind that your country may charge you a customs fee.
Every press and platen comes with a 2 year replacement warranty from the date of sale. Send me a photo of the issue and I will send you a replacement part, platen, or press, depending on what solution is best. Contact me to arrange a return within a week of receiving your order. I issue refunds for the cost of the press and platen. I cannot refund shipping.
Please contact me at Diana (at) printmakingpress (dot) com with any questions or special requests.